Getting Started with FTP
The process by which files are transferred from your local computer to the web server is called "FTP" (File Transport Protocol). You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure. Some web site creation programs incorporate FTP into their functions. If your web site software does not include FTP (upload) capabilities, or you do not use such software, you will need to use an FTP program to upload your files.
Below is a list of useful FTP programs:
WS_FTP (PC users) Configuring and Using WSFTP.pdf
Fetch (Macintosh users) Fetch 3.pdf
Microsoft FrontPage Users: Customers with Microsoft FrontPage extensions installed on their sites should use only the FrontPage publishing feature to transfer files. Using regular FTP can corrupt the extensions, disabling the functionality of the FrontPage web and requiring that the site be deleted to reinstall the extensions.
Viewing Web Pages Online
Webmasters often modify HTML documents and re-upload it to the server. After returning to their web browser they click RELOAD only to find the original document unchanged. This is a common occurence which happens because most browser save information so they don't have to download it again. It can be remedied, depending on your browser, by clearing your browser's cache, or deleting the temporary Internet files. The location of this option is different browsers. Use the help menu in your browser if you do not know where it is.
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- What should I do if denied access via FTP?
If you can access your account Control Panel, but cannot access your account via FTP, the FTP configurations may be incorrect.
- If you are denied access AFTER entering your userid and password, you may be using the wrong password. Check the activation notice sent to you via email when the account was first set up. If you changed your password and it doesn't seem to be working, contact your Affiliate to reset your password.
- If you cannot connect at all, or connect and then "hang", there may be problems with connectivity. You can test your connection by going to http://www.yourdomain.com/cgi-bin/secure/trgw-s while still connected to the Internet. This program will take about 15-20 minutes to generate a report. You will need to send the results to us so we can help you track the problem.
