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Phone: Account Codes  (2 entries)
  • How are Account Codes different with Business Class Phone?
  • Can speed dial include the account code?
    • Phone: Business Voicemail  (7 entries)
  • Does Business Class Phone offer voicemail?
  • Where can I find more information on how to use my voicemail features?
  • Can I alter the number of rings before a call is transferred to voice mail?
  • What is the maximum length of a voice mail message?
  • What is the maximum size of a voice mailbox?
  • When are voice messages deleted?
  • How do I reset my voicemail PIN?
    • Phone: Call Blocking  (1 entry)
  • Is Call Blocking available?
    • Phone: Call Forwarding  (2 entries)
  • Can Business Class Phone lines be forwarded to an answering machine?
  • Can a Business Class Phone number be forwarded to an international number?
    • Phone: Compatibility  (3 entries)
  • Is Business Class Phone compatible with answering machines, fax machines, point of sale machines, security systems, key systems, and Caller ID display equipment?
  • Can I use other Time Warner Cable Business Class Services (such as data and video) while using Business Class Phone?
  • Does Business Class Phone service support TTY/TDD (telecommunications for the deaf) machines?
    • Phone: Directory Assistance and Directory Listing  (3 entries)
  • Can I customers dial 411 with my Business Class Phone service?
  • Will my business be listed in the local phone directories?
  • Will my business be listed in the local phone directories and the Yellow Pages?
    • Phone: E911  (3 entries)
  • What is Enhanced 911?
  • What is the difference between 911 and E911?
  • When initially signing up for Business Class Phone, do I have to sign up for E911 service?
    • Phone: Establish or Change Service  (4 entries)
  • How do I change my service account information, including: billing address, name, features and services?
  • Who do I contact if I need help with my Business Class Phone service?
  • How do I transfer my Business Class Phone service to a new service address?
  • Is there a fee to switch to Business Class Phone service?
    • Phone: Other Services  (2 entries)
  • Can customers use a calling card with Business Class Phone?
  • Can I keep my current 800 number?
    • Phone: Business Class Phone Service Basics  (6 entries)
  • How will I be billed?
  • What is included in the unlimited calling plans?
  • Is International Dialing available?
  • What is the maximum number of lines a customer can buy?
  • Do I need to buy any special equipment for BCP to work?
  • Where can I find my Business Class Phone Welcome Kit or user guide?
    • Phone: General  (4 entries)
  • What is Business Class Phone service?
  • How is Business Class Phone service different from the traditional phone service I have today?
  • Does Business Class phone replace my primary phone service?
  • Is Business Class Phone a VoIP service?
    • Phone: Administrator Setup  (4 entries)
  • How do I add users to view Business Class Phone online account detail?
  • How do I edit user profiles?
  • How do I access my Business Class Phone online account detail?
  • What type of information can I access via the online account detail site?
    • Phone: User Login  (1 entry)
  • What will users need to log into the Online Account Detail website?
    • Phone: Online Account Detail  (7 entries)
  • How do I view call detail by account codes?
  • What features am I billed for?
  • Can I download my usage detail from the online account detail site?
  • Why does my call detail display a charge of $0?
  • Where can I view my call detail?
  • How many months of detail will I have access to online?
  • How many login attempts will I be allowed?
    • Phone: Monthly Invoice  (2 entries)
  • Can I select when I receive my bill (5th of month, 20th of month, etc.)?
  • When will I receive my first bill?
    • Phone: International Dialing  (3 entries)
  • In which increments are international calls billed?
  • What U.S. Territories are included in the unlimited long distance with my Business Class Phone Service?
  • Will I be charged for calls to Canada?
    • Phone: Collect Calls and Third Party Calls  (3 entries)
  • Where can I view detail for collect or third party calls?
  • Why did I receive a bill for collect calls from another provider?
  • Can I receive collect calls with Business Class Phone service?
    • Phone: Other Rates and Fees  (2 entries)
  • What kind of taxes will I be charged?
  • How will I be billed for Directory Assistance and Operator Services?
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