Customer Service/Product & Services Support/Online Backup

Online Backup

Welcome to the Online Backup support page!

Learn how to protect your business data with this easy, secure, and reliable solution to remotely back up your company's computer files.

MOST POPULAR
FAQS (30)
USER GUIDES (4)

Top FAQs

What is the website URL for the Online Backup portal?

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Why does the first backup take so long?

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What is Business Class Online Backup?

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Where is Online Backup available?

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Does Online Backup support external drives?

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Top How-To's

Online Backup User Guide: Windows

Online Backup User Guide: Administrator

FAQs

General

What is Business Class Online Backup?

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Where is Online Backup available?

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Can I just sign up for an Online Backup account?

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What platforms/operating systems are supported by Online Backup?

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What devices can I back up with Online Backup?

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Does Online Backup support network drives?

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What server platforms are supported by Online Backup?

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Does Online Backup support external drives?

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Is there a limit to the amount of data that can be backed up?

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How many files can be backed up?

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How many computers or servers can I backup?

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Are there any limitations to the types of files I can back up?

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Will Online Backup back up my entire disk drive? What about my applications and system files?

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Which files should I back up?

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Is Online Backup secure?

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How does Online Backup keep my data from being lost?

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Using Online Backup

What is the website URL for the Online Backup portal?

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What can I do at the Online Backup portal?

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How do I restore my data?

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How often can I restore my data?

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What happens if I delete a file from my computer that I had marked for backup?

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How can I view the status of my backup?

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How long will it take to back up?

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Why does the first backup take so long?

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Will it always take as long as the first time to back up my data?

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What is Bandwidth Throttling?

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What if my internet connection disconnects while Online Backup’s backing up or I shut off my computer in the middle of a backup?

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What happens if I delete a file accidentally?

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How can I view the status of my company’s backup?

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It seems like Online Backup is slowing my computer. Can I do something to fix this?

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User Guides

User Guides

Online Backup Quick Start Guide

Online Backup User Guide: Windows

Online Backup User Guide: Mac

Online Backup User Guide: Administrator

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