Time Warner Cable Business Class

Customer Service/FAQ

FAQs

Access

Access: General (6 entries)

Can I upgrade if I need more bandwidth?

Who can I contact for additional support?

Is there a difference between Oceanic Time Warner Business Class' cable Internet access and DSL?

Can other cable modem users see the data I send and receive?

What is Access?

Minimum System Requirements

Access: Installation (2 entries)

I have more than one computer. Will Time Warner Cable Business Class network them for me?

Do I have to have a second phone line installed to use Time Warner Cable Business Class?

Access: Servicability (2 entries)

Can I watch television while I'm using Time Warner Cable Business Class internet access?

Do I have to have cable TV to have Time Warner Cable Business Class service?

Dial Access

Dial Access: Resources (1 entry)

Dial Access: Dial Access Decommission

Dial Access: Internet Control Center (ICC) (1 entry)

How to: Interact with the Internet Control Center (ICC)

Dial Access: Account Management (1 entry)

How to: Dial Access Account Management

Dial Access: Downloading and Installing Dial Access Dialer (1 entry)

How to: Download and Install Dial Access Dialer

Dial Access: General (2 entries)

How do I get my dial-up access dialer?

How do I register to get the Dial Access service?

DNS

DNS: Working with DNS Records (1 entry)

How to: Request a PTR Record (or Reverse DNS Pointer)

DNS: Server Addresses (1 entry)

What are the DNS server addresses for Hawaii?

E-mail

E-mail: Mail Server Settings (1 entry)

What are the mail server settings?

Email: Online Access – Web-based E-mail (1 entry)

How do I access my e-mail account via the web?

Email: Account Setup and Administration (7 entries)

How do I access accounts via Lookup?

How do I modify accounts?

How do I list accounts?

How do I delete accounts?

How do I create e-mail accounts?

How do I configure e-mail?

Where is the E-Mail Admin website located?

E-mail: General (7 entries)

How many e-mail accounts do I get?

What are vanity and non-vanity e-mail addresses?

What is the limit on my mailbox size/storage?

What is the expiration limit for mail?

How do I login to my e-mail account?

What is eTrust EZ Armor?

What are my account limits for e-mailing?

Email: Client Configuration (7 entries)

How do I configure an email account in Windows 2003?

How do I configure the Netscape MAC-SMTP Authentication?

How do I configure Outlook Express WIN-SMTP Authentication?

How do I configure the Windows Outlook Express?

How do I configure an email account in Windows 2002?

How do I configure Netscape mail 6.2 WIN-SMTP Authentication?

How do I configure the Outlook Express MAC-SMTP Authentication?

Email: Using Web-based E-mail (9 entries)

How do I login to my Webmail account ?

How do I compose a message?

How do I retrieve messages?

How do I reply to a message?

How do I create contacts?

How do I move messages?

How do I forward a message?

How do I delete a message?

How do I create folders?

SmartDrive

SmartDrive: General (2 entries)

What is SmartDrive?

What is the SmartDrive website URL?

Static IP

Static IP: Router IP Addresses (1 entry)

How are the IP addresses on my router configured?

Static IP: Attaching Device to the Router (1 entry)

Can I attach devices to my commercial router?

Static IP: General (2 entries)

What is the difference between a Static IP and a Dynamic IP?

How do I know if I need a Static IP or a Dynamic IP?

Personal Security Suite

Personal Security Suite: General (16 entries)

Is Time Warner Cable Business Class secure?

What does Internet Security SuiteTM include?

What if I cancel my Time Warner Cable Business Class Service?

What if I have questions about using Internet Security SuiteTM?

What makes CA's Internet Security SuiteTM different from other products out there?

What is Spyware?

How does my computer get infected with Spyware?

What are the key features of Internet Security SuiteTM Pest Patrol Anti-Spyware?

What is a Virus?

How do anti-virus solutions work?

How does a Firewall Work?

What damage can viruses cause?

How much damage can a Hacker cause?

Who is Computer Associates (CA)?

Why don’t I receive any new virus updates on my Personal Security Suite?

Personal Security Suite: Installation (6 entries)

What are the system requirements my PC must have to run eTrust EZ Armor?

After I fill out the registration form online for the eTrust EZ Armor, what happens next?

Can I use the 'License Key' in my confirmation email to install eTrust EZ Armor on all the PC's in my household?

What if I already have other Firewall, Anti-Virus, or Anti-Spyware software installed on my PC?

The eTrust EZ Armor registration page requires my Time Warner Cable Business Class email address. I do not remember my Time Warner Cable Business Class email address. What do I do?

How do I download my free Personal Security Suite software?

Web Hosting

Hosting: General (3 entries)

How do I transfer my Domain Name to Time Warner Business Class?

How do I build a website?

Do I get any web space included with my Business Class account?

Hosting: CGI Library (6 entries)

How do I implement and use htdig?

How do I generate Email forms?

How do I create a Guestbook for my website?

How do I create a WWWBoard script?

How do I implement Live Chat on my website?

How do I access Page Counters?

Hosting: Connectivity (1 entry)

How do I handle connectivity problems?

Hosting: Easy Website Wizard (3 entries)

How do I launch the Easy Website Wizard web site creator?

What should I do if Easy Website Wizard does not launch when I click on the link?

Getting Started: What is my first step?

Hosting: Microsoft FrontPage (3 entries)

Where can I find information about using Microsoft FrontPage?

How do I log into a server through FrontPage?

Where can I find information on Server-side questions with FrontPage?

Hosting: FTP (3 entries)

How do I get started with FTP?

How do I set up Anonymous FTP Access?

How do I set FTP permissions?

Hosting: Multimedia (2 entries)

How do I add MIDI audio files?

How do I create a TrueSpeech WAV file?

Hosting: Network Tool (1 entry)

How do I find an available Domain Name?

Hosting: Policies (1 entry)

What are your Restoration Policies?

Hosting: Web Authoring (21 entries)

How can I control access to Web Directories?

Where can I find information on ASP/ADO coding practices?

How do I perform an ASP upload?

How do I implement custom CGI scripts?

Where can I find information about Microsoft FrontPage?

Where can I find information about Graphics on the Internet?

Where can I find information about HTML page layout?

How do I use Image Maps?

Where can I find information on .htaccess Modifications?

How do I create a Guestbook script?

How do I create a WWWBoard script?

How do I create MIDI Audio files?

Where can I find information on Server Side Includes?

How do I create a TrueSpeech WAV file?

How do I add Live Chat to my website?

How do I create a Random link generator on my website?

How do I access page counters?

Where can I get information about Inetnet Technology and Adobe byteserving?

Where can I find information about Javascripting?

How do I log into a server through Frontpage?

Where can I find information on Server-side questions in FrontPage?

Hosting: Unix (8 entries)

Additional Resources

Which directories are important?

How do I name my homepage?

How do I set up a SSL Secure Server?

What should I do if I cannot access my site?

How do I use the RealSystem G2?

How do I use the Search Engine?

How do I access my Control Panel?

Hosting: Windows (4 entries)

How do I use a Database Data Source Name?

What are the directories in my hosting account?

What is a Trojan Horse?

How do I access my Control Panel?

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