What are your Restoration Policies?

Restoration Policy

A tape back-up system is in place that serves as a disaster recovery system in case of a server crash or some similar catastrophe. As an added service, we provide restoration of customer files when requested. However, these requests can only be fulfilled during those times that the tape drive is not busy backing-up the servers.

Further, this means that there are a very limited number of hours per day when we can do restorations. If we get several requests for restorations or if those requests involve a large number of files, then we may not be able to complete all of them in the time frame available. This could result in a delay of up to 24 hours before the next opportunity.

Important: We generally retain customer files on the backup server for 14 days.

Cost to restore a site: $50 per hour, minimum one hour.