Tier 3 Customer Care Representatives should use this form to refer a Business Class customer that requires additional support from an outside network consulting group.

PLEASE REMIND YOUR CUSTOMER that TWC Business Class does not warranty or guarantee services provided by third party network consulting firms.  We are providing these referrals as a courtesy to our customers.  Customer must evaluate the firm and the services they offer and determine if services offered provided value to their business.
 

Please make sure you include the customer account number and your contact information when you complete the form.

Download the Cal Net Program Overview - PDF

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