Expedient Communications, Cleveland, Ohio

About the business:
Expedient Communications, founded in 2001 in Cleveland, Ohio, has rapidly grown into a nationally recognized colocation, managed services and connectivity expert. The company now runs and manages the country's largest all-Ethernet network with eight locations throughout the United States. Expedient’s business model is based on innovative and cost-effective networking solutions engineered to meet even the most demanding business needs. A large part of this is providing customers with the fiber connections, 24/7 monitoring and colocation facilities necessary to remotely back-up and secure sensitive data.

Time Warner Cable Business Class services used:
Expedient signed on for Metro Ethernet when TWCBC offered a fiber solution that no other provider in the region could match. TWCBC’s winning combination of capabilities and support helped Expedient keep its promise to customers - data security that is both innovative and cost-effective.

“Everyone says they can provide complete solutions, but it comes down to whether or not you can actually deliver on that promise.  TWCBC does deliver,” said Bryan Smith, vice president of sales at Expedient.

Why they chose Time Warner Cable Business Class:
Expedient needed a partner that could provide customers with the connectivity in excess of 10 Megabits/second (Mbps) necessary to implement tailored and reliable data solutions. TWCBC could provide the complete solution, including:

• Fiber connectivity with a completely diverse path so Expedient customers get a private, dedicated fiber connection without the complications and costly upgrades associated with a shared network.
• Scalable speeds ranging from 10 megabits/second to 1 gigabit/second to allow for real-time transactions.
• The ability to cross local access transport areas (LATA) drawn throughout Northeast Ohio without additional hardware or set-up costs.
• VLAN capabilities allowing a physical circuit to carry multiple applications like video conferencing, e-mail and file sharing so that customers could do more with each connection.
• Customized connection size that allows customers to pay for only the capacity they require.
• A commitment to flexibility and innovation to accommodate the unique needs of every business.

“We turned to Time Warner Cable Business Class because they work with us as a partner, not just a vendor. I meet with my account executive face-to-face once a week and truly value TWCBC’s willingness to come up with creative solutions for any customer with unique circumstances. TWCBC really does offer the best available technology in the region coupled with reasonable pricing and a solid commitment to customer service,” said Smith.