Myer's Ziemke Insurance Agency - Monroeville, Ohio

About the business:
The Myers-Ziemke Insurance Agency, located in Monroeville, Ohio, has provided exceptional service to clients for more than 50 years. The full service agency’s comprehensive coverage offerings include home, auto, business, bonds, life, health and other financial services. Mike Moore joined the small company four years ago and is now the owner.

Like most small business owners, Moore does not have time to worry about possible Internet-borne threats like viruses, worms and spyware. His network, however, is vital to his success - 99 percent of his work depends on it.

Time Warner Cable Business Class services used:
Moore initially signed on for Time Warner Cable Business Class (TWCBC) High-Speed Internet when he learned that it could double his download speed and increase his upload speed by 30 percent. Since then, he has added Digital Phone, Business Class cable and Managed Security to his package.

TWCBC’s affordable Managed Security solution actively monitors Moore’s network, keeps threat definitions up-to-date, provides constant feedback on network health and support for all network-related issues. “It’s an amazing product,” says Moore.

Why they chose Time Warner Cable Business Class:
When the Myers-Ziemke network was suddenly hijacked by hackers, Moore had no idea how to fix it. The off-the-shelf anti-virus software installed on each computer had failed. Myers-Ziemke’s network was overloaded, Moore’s friends were calling about a sudden barrage of e-mails from his office and TWCBC - the agency’s Internet service provider - had flagged Myers-Ziemke as a possible spammer. Fortunately, Moore’s TWCBC account executive, Chris Doman, understood the seriousness of the situation and acted immediately.  Within 24 hours, the problem was diagnosed as a hacker attack. A secure firewall was installed within 48 hours.

“I had heard a lot of horror stories about hackers and spyware, but was never been affected by anything like this before. I remember the total sense of helplessness I felt when I found out about it. As a small business owner, you don’t have time to stop and think about all that stuff. You’re too busy dealing with all the other day-to-day things,” recalls Moore. “When Chris offered me the TWCBC Managed Security solution that would monitor and protect my systems 24x7x365, it was a no-brainer. I could spend a little bit more a month and save thousands in the long run. It has been a year since I signed on and I haven’t had a single security problem during this time.”