Case Studies
DICKENS-MITCHENER AND ASSOCIATES
Dickens-Mitchener Realty Expands and Chooses Time Warner Cable Business Class
Background
Dickens-Mitchener and Associates is Charlotte, North Carolina’s premier residential real estate agency. Their fifteen year old organization represents buyers and sellers in a seven county area. They are well known for great customer service and the wonderful experience they provide clients.
When they were ready to expand their business to include a new office in the vibrant Southpark area, and to open a relocation and mortgage division, they hoped to find an Internet provider who had that same level of customer satisfaction and who could take care of their growing bandwidth needs.
Brian Taylor – IT Manager for Dickens-Mitchener explains their situation. “We were getting ready to expand to two new buildings so we needed to decide on some kind of network connectivity. In addition, we were having outages almost every month and sometimes multiple times a month with our current provider. And the final problem to solve was the number of vendors we were using. In our simple point-to-point connection from our main office to our secondary office, we had four different vendors involved.
With all of this in mind, I went searching for a solutions provider. My goal was to put together a network that had as few hands touching it as possible. I also wanted a scalable and cost effective solution. Most importantly, I wanted competent and timely customer support.
Time Warner Cable Business Class quickly won the contract due to their established and sound network. They blew away the competition.”
Solution
A Business Class representative quickly met with Dickens-Mitchener to appraise their current needs and to talk about their hopes for the future. Because of their bandwidth requirements and multi-office expansion, the answer was a Metro Ethernet solution.
For the price of a T1 line, Time Warner Cable Business Class provided a full 5Mbps dedicated fiber solution using Metro Ethernet technology. Metro Ethernet can be used over Metro Ethernet interfaces and is scalable to support businesses of all sizes. The point-to-point, point-to-multipoint and multipoint-to-multipoint fiber optic connectivity provide high-capacity links between multiple offices over existing Ethernet lines – meaning customers will have a dedicated fiber connection, not a shared network that requires costly and complicated upgrades.
Results
Using Metro Ethernet meant that Dickens-Mitchener was able to rebuild their entire network backbone based on a dedicated 5Mb fiber solution keeping their growing company in the forefront of technology.
In addition, our fiber connections have allowed them to go with a complete Voice over IP Phone system with plenty of bandwidth to spare for future projects like video conferencing.
Dickens-Mitchener can now give their agents useful and cutting edge technologies because of the solid foundation our fiber connection provides. Since their solution is all fiber, they have only one vendor – no phone companies are involved. In addition, professional service and award-winning, local customer support is always just a phone call away. Our network and infrastructure ensure that all of Dickens-Mitchener’s business communications are managed securely and reliably.
Vicky Mitchener founded the company and now serves as the president. She couldn’t be happier with the decision to choose the Time Warner Cable Business Class Metro Ethernet Solution. She has stated that she hasn’t looked back.