Time Warner Cable Business Class

Phone FAQs (80)

View: Open All | Close All

Account Codes

1

How are Account Codes different with Business Class Phone?

Was this helpful? Yes No

Close

2

Can speed dial include the account code?

Was this helpful? Yes No

Close

Business Voicemail

1

Does Business Class Phone offer voicemail?

Was this helpful? Yes No

Close

2

Where can I find more information on how to use my voicemail features?

Was this helpful? Yes No

Close

3

Can I alter the number of rings before a call is transferred to voice mail?

Was this helpful? Yes No

Close

4

What is the maximum length of a voice mail message?

Was this helpful? Yes No

Close

5

What is the maximum size of a voice mailbox?

Was this helpful? Yes No

Close

6

When are voice messages deleted?

Was this helpful? Yes No

Close

7

How do I reset my voicemail PIN?

Was this helpful? Yes No

Close

Call Blocking

1

Is Call Blocking available?

Was this helpful? Yes No

Close

Call Forwarding

1

Can Business Class Phone lines be forwarded to an answering machine?

Was this helpful? Yes No

Close

2

Can a Business Class Phone number be forwarded to an international number?

Was this helpful? Yes No

Close

Compatibility

1

Is Business Class Phone compatible with answering machines, fax machines, point of sale machines, security systems, key systems, and Caller ID display equipment?

Was this helpful? Yes No

Close

2

Can I use other Time Warner Cable Business Class Services (such as data and video) while using Business Class Phone?

Was this helpful? Yes No

Close

3

Does Business Class Phone service support TTY/TDD (telecommunications for the deaf) machines?

Was this helpful? Yes No

Close

Directory Assistance and Directory Listing

1

Can I customers dial 411 with my Business Class Phone service?

Was this helpful? Yes No

Close

2

Will my business be listed in the local phone directories?

Was this helpful? Yes No

Close

3

Will my business be listed in the local phone directories and the Yellow Pages?

Was this helpful? Yes No

Close

E911

1

What is Enhanced 911?

Was this helpful? Yes No

Close

2

What is the difference between 911 and E911?

Was this helpful? Yes No

Close

3

When initially signing up for Business Class Phone, do I have to sign up for E911 service?

Was this helpful? Yes No

Close

Establish or Change Service

1

How do I change my service account information, including: billing address, name, features and services?

Was this helpful? Yes No

Close

2

Who do I contact if I need help with my Business Class Phone service?

Was this helpful? Yes No

Close

3

How do I transfer my Business Class Phone service to a new service address?

Was this helpful? Yes No

Close

4

Is there a fee to switch to Business Class Phone service?

Was this helpful? Yes No

Close

Other Services

1

Can customers use a calling card with Business Class Phone?

Was this helpful? Yes No

Close

2

Can I keep my current 800 number?

Was this helpful? Yes No

Close

Business Class Phone Service Basics

1

What is included in the unlimited calling plans?

Was this helpful? Yes No

Close

2

Is International Dialing available?

Was this helpful? Yes No

Close

3

How will I be billed?

Was this helpful? Yes No

Close

4

What is the maximum number of lines a customer can buy?

Was this helpful? Yes No

Close

5

Do I need to buy any special equipment for BCP to work?

Was this helpful? Yes No

Close

6

Where can I find my Business Class Phone Welcome Kit or user guide?

Was this helpful? Yes No

Close

General

1

What is Business Class Phone service?

Was this helpful? Yes No

Close

2

How is Business Class Phone service different from the traditional phone service I have today?

Was this helpful? Yes No

Close

3

Does Business Class phone replace my primary phone service?

Was this helpful? Yes No

Close

4

Is Business Class Phone a VoIP service?

Was this helpful? Yes No

Close

Administrator Setup

1

How do I add users to view Business Class Phone online account detail?

Was this helpful? Yes No

Close

2

How do I edit user profiles?

Was this helpful? Yes No

Close

3

How do I access my Business Class Phone online account detail?

Was this helpful? Yes No

Close

4

What type of information can I access via the online account detail site?

Was this helpful? Yes No

Close

User Login

1

What will users need to log into the Online Account Detail website?

Was this helpful? Yes No

Close

Online Account Detail

1

What features am I billed for?

Was this helpful? Yes No

Close

2

Can I download my usage detail from the online account detail site?

Was this helpful? Yes No

Close

3

How do I view call detail by account codes?

Was this helpful? Yes No

Close

4

Why does my call detail display a charge of $0?

Was this helpful? Yes No

Close

5

Where can I view my call detail?

Was this helpful? Yes No

Close

6

How many months of detail will I have access to online?

Was this helpful? Yes No

Close

7

How many login attempts will I be allowed?

Was this helpful? Yes No

Close

Monthly Invoice

1

Can I select when I receive my bill (5th of month, 20th of month, etc.)?

Was this helpful? Yes No

Close

2

When will I receive my first bill?

Was this helpful? Yes No

Close

International Dialing

1

In which increments are international calls billed?

Was this helpful? Yes No

Close

2

What U.S. Territories are included in the unlimited long distance with my Business Class Phone Service?

Was this helpful? Yes No

Close

3

Will I be charged for calls to Canada?

Was this helpful? Yes No

Close

4

What are your International Rates?

Was this helpful? Yes No

Close

Collect Calls and Third Party Calls

1

Where can I view detail for collect or third party calls?

Was this helpful? Yes No

Close

2

Why did I receive a bill for collect calls from another provider?

Was this helpful? Yes No

Close

3

Can I receive collect calls with Business Class Phone service?

Was this helpful? Yes No

Close

Phone: Other Rates and Fees

1

What kind of taxes will I be charged?

Was this helpful? Yes No

Close

2

How will I be billed for Directory Assistance and Operator Services?

Was this helpful? Yes No

Close

3

What are the Time Warner Cable Business Class voice service rates?

Was this helpful? Yes No

Close

4

What are the Time Warner Cable Business Class PRI International rates?

Was this helpful? Yes No

Close

Phone: Voice Manager

1

What is Voice Manager?

Was this helpful? Yes No

Close

2

Where can I access Voice Manager?

Was this helpful? Yes No

Close

3

Do I have to pay extra to use Voice Manager?

Was this helpful? Yes No

Close

4

Can I manage other services from Time Warner Cable Business Class using Voice Manager?

Was this helpful? Yes No

Close

5

Where do I learn more about the functionality of Voice Manager?

Was this helpful? Yes No

Close

6

How do I reset my password?

Was this helpful? Yes No

Close

7

What do I do if I have forgotten my password?

Was this helpful? Yes No

Close

8

What do I do if I have forgotten my username?

Was this helpful? Yes No

Close

Phone Fraud

1

Who are these people and why are they stealing calls?

Was this helpful? Yes No

Close

2

I understand why a large user must be concerned, but I am a small business and I am not in a large city. Why should I be concerned with telecommunications fraud?

Was this helpful? Yes No

Close

3

What is an 809 area code scam?

Was this helpful? Yes No

Close

4

What is PBX or key system fraud?

Was this helpful? Yes No

Close

5

How do criminals find and gain entry into PBXs and key systems?

Was this helpful? Yes No

Close

6

How does a criminal use my voicemail?

Was this helpful? Yes No

Close

7

How do I prevent my company from becoming a victim of these criminals?

Was this helpful? Yes No

Close

8

If someone breaks into my phone system, who is responsible for paying for the calls?

Was this helpful? Yes No

Close

9

Why is identifying or stopping fraudulent calls the customer's responsibility?

Was this helpful? Yes No

Close

10

Why don't the carriers write off these charges?

Was this helpful? Yes No

Close

Online Backup FAQs (30)

View: Open All | Close All

General

1

What is Business Class Online Backup?

Was this helpful? Yes No

Close

2

Where is Online Backup available?

Was this helpful? Yes No

Close

3

Can I just sign up for an Online Backup account?

Was this helpful? Yes No

Close

4

What platforms/operating systems are supported by Online Backup?

Was this helpful? Yes No

Close

5

What devices can I back up with Online Backup?

Was this helpful? Yes No

Close

6

Does Online Backup support network drives?

Was this helpful? Yes No

Close

7

What server platforms are supported by Online Backup?

Was this helpful? Yes No

Close

8

Does Online Backup support external drives?

Was this helpful? Yes No

Close

9

Is there a limit to the amount of data that can be backed up?

Was this helpful? Yes No

Close

10

How many files can be backed up?

Was this helpful? Yes No

Close

11

How many computers or servers can I backup?

Was this helpful? Yes No

Close

12

Are there any limitations to the types of files I can back up?

Was this helpful? Yes No

Close

13

Will Online Backup back up my entire disk drive? What about my applications and system files?

Was this helpful? Yes No

Close

14

Which files should I back up?

Was this helpful? Yes No

Close

15

Is Online Backup secure?

Was this helpful? Yes No

Close

16

How does Online Backup keep my data from being lost?

Was this helpful? Yes No

Close

Using Online Backup

1

What is the website URL for the Online Backup portal?

Was this helpful? Yes No

Close

2

What can I do at the Online Backup portal?

Was this helpful? Yes No

Close

3

How do I restore my data?

Was this helpful? Yes No

Close

4

How often can I restore my data?

Was this helpful? Yes No

Close

5

What happens if I delete a file from my computer that I had marked for backup?

Was this helpful? Yes No

Close

6

How can I view the status of my backup?

Was this helpful? Yes No

Close

7

How long will it take to back up?

Was this helpful? Yes No

Close

8

Why does the first backup take so long?

Was this helpful? Yes No

Close

9

Will it always take as long as the first time to back up my data?

Was this helpful? Yes No

Close

10

What is Bandwidth Throttling?

Was this helpful? Yes No

Close

11

What if my internet connection disconnects while Online Backup’s backing up or I shut off my computer in the middle of a backup?

Was this helpful? Yes No

Close

12

What happens if I delete a file accidentally?

Was this helpful? Yes No

Close

13

How can I view the status of my company’s backup?

Was this helpful? Yes No

Close

14

It seems like Online Backup is slowing my computer. Can I do something to fix this?

Was this helpful? Yes No

Close

Access FAQs (10)

View: Open All | Close All

General

1

What is Access?

Was this helpful? Yes No

Close

2

Who can I contact for additional support?

Was this helpful? Yes No

Close

3

Is there a difference between Time Warner Cable Business Class' cable Internet access and DSL?

Was this helpful? Yes No

Close

4

Can I upgrade if I need more bandwidth?

Was this helpful? Yes No

Close

5

Can other cable modem users see the data I send and receive?

Was this helpful? Yes No

Close

6

Minimum System Requirements

Was this helpful? Yes No

Close

Installation

1

I have more than one computer. Will Time Warner Cable Business Class network them for me?

Was this helpful? Yes No

Close

2

Do I have to have a second phone line installed to use Time Warner Cable Business Class?

Was this helpful? Yes No

Close

Access: Servicability

1

Can I watch television while I'm using Time Warner Cable Business Class internet access?

Was this helpful? Yes No

Close

2

Do I have to have cable TV to have Time Warner Cable Business Class service?

Was this helpful? Yes No

Close

Managed Security FAQs (3)

View: Open All | Close All

General

1

What is Managed Security Service?

Was this helpful? Yes No

Close

2

Where can I go for additional information?

Was this helpful? Yes No

Close

General

1

How can I make my Internet Access connection secure?

Was this helpful? Yes No

Close

E-mail FAQs (32)

View: Open All | Close All

General

1

How many e-mail accounts do I get?

Was this helpful? Yes No

Close

2

What are vanity and non-vanity e-mail addresses?

Was this helpful? Yes No

Close

3

What is the limit on my mailbox size/storage?

Was this helpful? Yes No

Close

4

What is the expiration limit for mail?

Was this helpful? Yes No

Close

5

How do I login to my e-mail account?

Was this helpful? Yes No

Close

6

What is eTrust EZ Armor?

Was this helpful? Yes No

Close

7

What are my account limits for e-mailing?

Was this helpful? Yes No

Close

Mail Server Settings

1

What are the mail server settings?

Was this helpful? Yes No

Close

Online Access – Web-based E-mail

1

How do I access my e-mail account via the web?

Was this helpful? Yes No

Close

Using Web-based E-mail

1

How do I login to my Webmail account ?

Was this helpful? Yes No

Close

2

How do I compose a message?

Was this helpful? Yes No

Close

3

How do I retrieve messages?

Was this helpful? Yes No

Close

4

How do I reply to a message?

Was this helpful? Yes No

Close

5

How do I create contacts?

Was this helpful? Yes No

Close

6

How do I move messages?

Was this helpful? Yes No

Close

7

How do I forward a message?

Was this helpful? Yes No

Close

8

How do I delete a message?

Was this helpful? Yes No

Close

9

How do I create folders?

Was this helpful? Yes No

Close

Account Setup and Administration

1

How do I access accounts via Lookup?

Was this helpful? Yes No

Close

2

How do I modify accounts?

Was this helpful? Yes No

Close

3

How do I list accounts?

Was this helpful? Yes No

Close

4

How do I delete accounts?

Was this helpful? Yes No

Close

5

How do I create e-mail accounts?

Was this helpful? Yes No

Close

6

How do I configure e-mail?

Was this helpful? Yes No

Close

7

Where is the E-Mail Admin website located?

Was this helpful? Yes No

Close

Client Configuration

1

How do I configure an email account in Windows 2003?

Was this helpful? Yes No

Close

2

How do I configure the Netscape MAC-SMTP Authentication?

Was this helpful? Yes No

Close

3

How do I configure Outlook Express WIN-SMTP Authentication?

Was this helpful? Yes No

Close

4

How do I configure the Windows Outlook Express?

Was this helpful? Yes No

Close

5

How do I configure an email account in Windows 2002?

Was this helpful? Yes No

Close

6

How do I configure Netscape mail 6.2 WIN-SMTP Authentication?

Was this helpful? Yes No

Close

7

How do I configure the Outlook Express MAC-SMTP Authentication?

Was this helpful? Yes No

Close

SmartDrive FAQs (3)

View: Open All | Close All

Product Retirement

1

What does product retirement mean?

Was this helpful? Yes No

Close

2

What happens to the data that I leave on my SmartDrive account?

Was this helpful? Yes No

Close

3

How do I switch over to Online Backup?

Was this helpful? Yes No

Close

Static IP FAQs (5)

View: Open All | Close All

Router IP Addresses

1

How are the IP addresses on my router configured?

Was this helpful? Yes No

Close

Attaching Device to the Router

1

Can I attach devices to my commercial router?

Was this helpful? Yes No

Close

Enhanced Service

1

What enhanced services are available with the Static IP product?

Was this helpful? Yes No

Close

General

1

What is the difference between a Static IP and a Dynamic IP?

Was this helpful? Yes No

Close

2

How do I know if I need a Static IP or a Dynamic IP?

Was this helpful? Yes No

Close

Cable TV FAQs (5)

View: Open All | Close All

General

1

How do I reboot my cable set-top box?

Was this helpful? Yes No

Close

2

What do I need to get HDTV cable service?

Was this helpful? Yes No

Close

3

What is Digital Cable?

Was this helpful? Yes No

Close

4

Do I need a digital TV set to receive Digital Cable?

Was this helpful? Yes No

Close

5

If I am a basic cable subscriber do I have to upgrade to Digital Cable?

Was this helpful? Yes No

Close

All FAQs

Phone Questions

Internet Questions

Cable TV Questions

Account Codes

Business Voicemail

Call Blocking

Call Forwarding

Compatibility

Directory Assistance and Directory Listing

E911

Establish or Change Service

Other Services

Business Class Phone Service Basics

General

Administrator Setup

User Login

Online Account Detail

Monthly Invoice

International Dialing

Collect Calls and Third Party Calls

Phone: Other Rates and Fees

Phone: Voice Manager

Phone Fraud

General

Using Online Backup

General

Installation

Access: Servicability

General

General

General

Mail Server Settings

Online Access – Web-based E-mail

Using Web-based E-mail

Account Setup and Administration

Client Configuration

Product Retirement

Router IP Addresses

Attaching Device to the Router

Enhanced Service

General

General