Time Warner Cable Business Class

Billing FAQs (7)

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Taxes and Fees

1

What kind of taxes will I be charged with my Business Class Phone service?

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2

How will I be billed for Directory Assistance and Operator Services?

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Business Class Phone

1

How will I be billed for service?

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2

Can I select when I receive my bill (5th of month, 20th of month, etc.)?

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3

When will I receive my first bill?

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Mobile

1

Will my Time Warner Cable Business Class Mobile account be billed with my other Time Warner Cable Business Class services?

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2

Will my bill show me how much data I am using?

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Phone FAQs (81)

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Account Codes

1

How are Account Codes different with Business Class Phone?

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2

Can speed dial include the account code?

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Business Voicemail

1

Does Business Class Phone offer voicemail?

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2

Where can I find more information on how to use my voicemail features?

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3

Can I alter the number of rings before a call is transferred to voice mail?

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4

What is the maximum length of a voice mail message?

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5

What is the maximum size of a voice mailbox?

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6

When are voice messages deleted?

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7

How do I reset my voicemail PIN?

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Call Blocking

1

Is Call Blocking available?

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Call Forwarding

1

Can Business Class Phone lines be forwarded to an answering machine?

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2

Can a Business Class Phone number be forwarded to an international number?

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Compatibility

1

Is Business Class Phone compatible with answering machines, fax machines, point of sale machines, security systems, key systems, and Caller ID display equipment?

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2

Can I use other Time Warner Cable Business Class Services (such as data and video) while using Business Class Phone?

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3

Does Business Class Phone service support TTY/TDD (telecommunications for the deaf) machines?

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Directory Assistance and Directory Listing

1

Can I customers dial 411 with my Business Class Phone service?

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2

Will my business be listed in the local phone directories?

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3

Will my business be listed in the local phone directories and the Yellow Pages?

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E911

1

What is Enhanced 911?

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2

What is the difference between 911 and E911?

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3

When initially signing up for Business Class Phone, do I have to sign up for E911 service?

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Establish or Change Service

1

How do I change my service account information, including: billing address, name, features and services?

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2

Who do I contact if I need help with my Business Class Phone service?

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3

How do I transfer my Business Class Phone service to a new service address?

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4

Is there a fee to switch to Business Class Phone service?

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Other Services

1

Can customers use a calling card with Business Class Phone?

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2

Can I keep my current 800 number?

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Business Class Phone Service Basics

1

What is included in the unlimited calling plans?

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2

Is International Dialing available?

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3

How will I be billed for service?

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4

What is the maximum number of lines a customer can buy?

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5

Do I need to buy any special equipment for BCP to work?

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6

Where can I find my Business Class Phone Welcome Kit or user guide?

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General

1

What is Business Class Phone service?

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2

How is Business Class Phone service different from the traditional phone service I have today?

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3

Does Business Class phone replace my primary phone service?

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4

Is Business Class Phone a VoIP service?

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Administrator Setup

1

How do I add users to view Business Class Phone online account detail?

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2

How do I edit user profiles?

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3

How do I access my Business Class Phone online account detail?

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4

What type of information can I access via the online account detail site?

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User Login

1

What will users need to log into the Online Account Detail website?

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Online Account Detail

1

What features am I billed for?

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2

Can I download my usage detail from the online account detail site?

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3

How do I view call detail by account codes?

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4

Why does my call detail display a charge of $0?

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5

Where can I view my call detail?

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6

How many months of detail will I have access to online?

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7

How many login attempts will I be allowed?

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Monthly Invoice

1

Can I select when I receive my bill (5th of month, 20th of month, etc.)?

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2

When will I receive my first bill?

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International Dialing

1

In which increments are international calls billed?

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2

What U.S. Territories are included in the unlimited long distance with my Business Class Phone Service?

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3

Will I be charged for calls to Canada?

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4

What are your International Rates?

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Collect Calls and Third Party Calls

1

Where can I view detail for collect or third party calls?

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2

Why did I receive a bill for collect calls from another provider?

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3

Can I receive collect calls with Business Class Phone service?

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Phone: Other Rates and Fees

1

What kind of taxes will I be charged with my Business Class Phone service?

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2

How will I be billed for Directory Assistance and Operator Services?

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3

What are the Time Warner Cable Business Class voice service rates?

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4

What are the Time Warner Cable Business Class PRI International rates?

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Phone: Voice Manager

1

What is Voice Manager?

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2

Where can I access Voice Manager?

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3

Do I have to pay extra to use Voice Manager?

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4

Can I manage other services from Time Warner Cable Business Class using Voice Manager?

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5

Where do I learn more about the functionality of Voice Manager?

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6

How do I reset my password?

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7

What do I do if I have forgotten my password?

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8

What do I do if I have forgotten my username?

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Phone Fraud

1

Who are these people and why are they stealing calls?

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2

I understand why a large user must be concerned, but I am a small business and I am not in a large city. Why should I be concerned with telecommunications fraud?

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3

What is an 809 area code scam?

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4

What is PBX or key system fraud?

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5

How do criminals find and gain entry into PBXs and key systems?

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6

How does a criminal use my voicemail?

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7

How do I prevent my company from becoming a victim of these criminals?

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8

If someone breaks into my phone system, who is responsible for paying for the calls?

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9

Why is identifying or stopping fraudulent calls the customer's responsibility?

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10

Why don't the carriers write off these charges?

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11

Business Class Phone Fraud Prevention

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Access FAQs (10)

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General

1

Who can I contact for additional support?

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2

Is there a difference between Time Warner Cable Business Class' cable Internet access and DSL?

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3

Can I upgrade if I need more bandwidth?

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4

Can other cable modem users see the data I send and receive?

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5

Minimum System Requirements

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6

What is Access?

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Installation

1

I have more than one computer. Will Time Warner Cable Business Class network them for me?

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2

Do I have to have a second phone line installed to use Time Warner Cable Business Class?

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Access: Servicability

1

Can I watch television while I'm using Time Warner Cable Business Class internet access?

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2

Do I have to have cable TV to have Time Warner Cable Business Class service?

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IP VPN FAQs (15)

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General

1

What is TWCBC IP VPN?

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2

What is TWCBC Managed IP VPN?

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3

How can I flexibly increase the bandwidth for my secure network connections to meet increasing business needs to share private enterprise data with clients and business partners?

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4

What is IPSec?

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5

What is an IP VPN?

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6

What is NIST?

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7

What is FIPS 140-02?

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8

What is SSL?

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9

What are Mobile IPSec and SSL VPN clients?

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10

What is AES?

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11

What is 3DES?

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Security

1

How can I securely share my enterprise data between locations?

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2

How can I protect my office from malicious software viruses while still allowing access for teleworkers?

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3

Can I use IP VPNs to encrypt data traffic which traverses a TWCBC cable modem router to access the data network?

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4

Is my data secure over my IP VPN?

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Web Conferencing FAQs (12)

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General

1

What is TWCBC Cisco WebEx Web Conferencing?

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2

Is TWCBC Cisco WebEx Web Conferencing available to any enterprise?

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3

What do I need to participate in web conferencing meetings?

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4

How much bandwidth speed do I need over my network access service for Web Conferencing?

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5

Is Time Warner Cable a Business Associate under HIPAA?

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6

Does Time Warner Cable sign a Business Associate Agreement (BAA)?

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Equipment and Technical

1

Which webcams are recommended for participation in sharing live video during a Web Conferencing meeting?

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2

What Internet browsers and computer operating systems support Web Conferencing?

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3

Which Web Conferencing features are supported by each computer operating system?

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4

What are common issues encountered with Internet browsers?

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5

Can I attend Web Conference using a web browser on a Smartphone or handheld device?

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6

Which Smartphone or handheld devices does the free Cisco WebEx mobile app support?

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Cloud Solutions FAQs (7)

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General

1

Where can I go to manage my Cloud Solutions account online?

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2

What is the support number for Cloud Solutions?

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Hosted Microsoft® Exchange

1

How can I access Outlook Web Access (OWA)?

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2

Which email clients are supported by Cloud Solutions?

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3

What do we need to do to set up Hosted Exchange?

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4

Can users access their Exchange account using their mobile devices?

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Microsoft Sharepoint®

1

What is the URL of my company’s SharePoint site?

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Online Backup FAQs (30)

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General

1

What is Business Class Online Backup?

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2

Where is Online Backup available?

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3

Can I just sign up for an Online Backup account?

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4

What platforms/operating systems are supported by Online Backup?

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5

What devices can I back up with Online Backup?

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6

Does Online Backup support network drives?

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7

What server platforms are supported by Online Backup?

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8

Does Online Backup support external drives?

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9

Is there a limit to the amount of data that can be backed up?

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10

How many files can be backed up?

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11

How many computers or servers can I backup?

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12

Are there any limitations to the types of files I can back up?

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13

Will Online Backup back up my entire disk drive? What about my applications and system files?

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14

Which files should I back up?

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15

Is Online Backup secure?

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16

How does Online Backup keep my data from being lost?

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Using Online Backup

1

What is the website URL for the Online Backup portal?

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2

What can I do at the Online Backup portal?

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3

How do I restore my data?

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4

How often can I restore my data?

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5

What happens if I delete a file from my computer that I had marked for backup?

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6

How can I view the status of my backup?

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7

How long will it take to back up?

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8

Why does the first backup take so long?

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9

Will it always take as long as the first time to back up my data?

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10

What is Bandwidth Throttling?

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11

What if my internet connection disconnects while Online Backup’s backing up or I shut off my computer in the middle of a backup?

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12

What happens if I delete a file accidentally?

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13

How can I view the status of my company’s backup?

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14

It seems like Online Backup is slowing my computer. Can I do something to fix this?

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Web Hosting FAQs (105)

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General

1

Do I get any web space included with my Business Class account?

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2

Where can I get information about Merchant Accounts (E-Commerce)?

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3

How do I access my Control Panel to administer my account?

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4

How do I transfer my Domain Name to Time Warner Business Class?

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E-commerce

1

What E-commerce programs can I use to open and run an online store?

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2

Now that Road Runner no longer supports the CyberCash E-commerce system, what will happen to my account?

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3

Where can I find information on Web Hosting?

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4

Where can I find information on Secure Socket Layer (SSL) Servers?

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5

Questions about Applying for an E-commerce (Merchant Account)

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6

Where can I find information about Bank Accounts?

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7

How do I cancel an E-commerce (Merchant Account)?

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8

Where can I find information about credit cards?

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9

What equipment is needed for an E-commerce account?

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10

Can I use an existing E-commerce account?

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11

What are the fees associated with an E-commerce account?

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12

What banks can I use with an E-commerce account?

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13

How do I gain access to my E-commerce account?

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14

How do I obtain an E-commerce Merchant Account?

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15

What are the operating procedures for an E-commerce Merchant Account?

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16

Can I host an E-commerce account outside the country?

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17

What is Paymentech?

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18

How do I receive statements from Paymentech?

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19

What is Processing?

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20

What is a Merchant Account?

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21

What is a Payment Gateway?

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22

What are the E-commerce Plans?

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CGI Library

1

How do I implement and use htdig?

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2

How do I generate Email forms?

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3

How do I create a Guestbook for my website?

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4

How do I create a WWWBoard script?

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5

How do I implement Live Chat on my website?

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6

How do I access Page Counters?

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CGI Scripts and Programming

1

What ASP/ADO coding practices should I follow?

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2

How do I upload ASP files?

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3

What are my ASPmail options?

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4

What are my ASPmail properties?

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5

How to implement custom CGI scripts?

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6

How to use CGIemail?

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7

How to use Global.asa?

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8

How do I make .htaccess modifications?

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9

How do I create a free Guestbook script?

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10

How do I create a free WWWboard script?

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11

What are the installed Perl modules?

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12

How do I make CGI Scripts server independent?

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13

How do I use Server Side Includes (SSI)?

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14

How do I create a random link generator?

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Connectivity

1

How do I handle connectivity problems?

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Database

1

How do I create System DSN's?

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2

SQL Server inquiries?

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3

How do I connect SQL 7.0?

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4

How do I set up a Secure Socket Layer (SSL) Server?

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5

How do I convert mSQL to MySQL?

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6

Examples of mSQL and MySQL

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Easy Website Wizard

1

How do I launch the Easy Website Wizard web site creator?

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2

What should I do if Easy Website Wizard does not launch when I click on the link?

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3

Getting Started: What is my first step?

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Email

1

How do I use ASPmail?

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2

How do I troubleshoot ASPmail?

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3

How do I send form results to e-mail?

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4

How do I convert mail from MPS.SendMail?

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5

Where can I find information on ASPmail methods?

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6

Where can I find information on ASPMail properties?

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Microsoft FrontPage

1

Where can I find information about using Microsoft FrontPage?

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2

How do I log into a server through FrontPage?

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3

Where can I find information on Server-side questions with FrontPage?

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FTP

1

How do I get started with FTP?

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2

How do I set up Anonymous FTP Access?

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3

How do I set FTP permissions?

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Multimedia

1

How do I add MIDI audio files?

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2

How do I create a TrueSpeech WAV file?

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Network Tool

1

How do I find an available Domain Name?

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Policies

1

What are your Restoration Policies?

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Web Authoring

1

How can I control access to Web Directories?

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2

Where can I find information on ASP/ADO coding practices?

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3

How do I perform an ASP upload?

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4

How do I implement custom CGI scripts?

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5

Where can I find information about Microsoft FrontPage?

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6

Where can I find information about Graphics on the Internet?

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7

Where can I find information about HTML page layout?

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8

How do I use Image Maps?

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9

Where can I find information on .htaccess Modifications?

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10

How do I create a Guestbook script?

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11

How do I create a WWWBoard script?

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12

How do I create MIDI Audio files?

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13

Where can I find information on Server Side Includes?

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14

How do I create a TrueSpeech WAV file?

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15

How do I add Live Chat to my website?

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16

How do I create a Random link generator on my website?

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17

How do I access page counters?

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18

Where can I get information about Inetnet Technology and Adobe byteserving?

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19

Where can I find information about Javascripting?

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20

How do I log into a server through Frontpage?

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21

Where can I find information on Server-side questions in FrontPage?

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Unix

1

How do I access my Control Panel?

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2

Additional Resources

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3

Which directories are important?

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4

How do I name my homepage?

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5

How do I set up a SSL Secure Server?

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6

What should I do if I cannot access my site?

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7

How do I use the RealSystem G2?

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8

How do I use the Search Engine?

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Windows

1

How do I access my Control Panel?

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2

How do I use a Database Data Source Name?

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3

What are the directories in my hosting account?

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4

What is a Trojan Horse?

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Personal Security Suite FAQs (13)

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General

1

What is Spyware?

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2

How does my computer get infected with Spyware?

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3

What is a Virus?

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4

How do anti-virus solutions work?

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5

What damage can viruses cause?

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6

How much damage can a Hacker cause?

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7

How is Personal Security Suite (PSS) changing?

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8

Why is Time Warner Cable Business Class making this change?

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9

Where can I get more details on the new offering?

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10

Will there be any cost for the new Personal Security Suite offering?

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11

Who is eligible for the Personal Security Suite software?

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12

What if I’m no longer a TWC customer?

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Installation

1

How do I download my free Personal Security Suite software?

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Static IP FAQs (5)

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Router IP Addresses

1

How are the IP addresses on my router configured?

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Attaching Device to the Router

1

Can I attach devices to my commercial router?

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Enhanced Service

1

What enhanced services are available with the Static IP product?

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General

1

What is the difference between a Static IP and a Dynamic IP?

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2

How do I know if I need a Static IP or a Dynamic IP?

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SmartDrive FAQs (3)

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Product Retirement

1

What does product retirement mean?

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2

What happens to the data that I leave on my SmartDrive account?

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3

How do I switch over to Online Backup?

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E-mail FAQs (32)

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General

1

How many e-mail accounts do I get?

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2

What are vanity and non-vanity e-mail addresses?

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3

What is the limit on my mailbox size/storage?

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4

What is the expiration limit for mail?

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5

How do I login to my e-mail account?

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6

What is eTrust EZ Armor?

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7

What are my account limits for e-mailing?

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Mail Server Settings

1

What are the mail server settings?

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Online Access – Web-based E-mail

1

How do I access my e-mail account via the web?

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Using Web-based E-mail

1

How do I compose a message?

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2

How do I create contacts?

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3

How do I create folders?

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4

How do I delete a message?

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5

How do I forward a message?

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6

How do I login to my Webmail account ?

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7

How do I move messages?

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8

How do I reply to a message?

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9

How do I retrieve messages?

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Account Setup and Administration

1

Where is the E-Mail Admin website located?

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2

How do I configure e-mail?

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3

How do I access accounts via Lookup?

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4

How do I create e-mail accounts?

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5

How do I delete accounts?

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6

How do I list accounts?

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7

How do I modify accounts?

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Client Configuration

1

How do I configure the Netscape MAC-SMTP Authentication?

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2

How do I configure Netscape mail 6.2 WIN-SMTP Authentication?

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3

How do I configure an email account in Windows 2002?

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4

How do I configure an email account in Windows 2003?

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5

How do I configure the Outlook Express MAC-SMTP Authentication?

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6

How do I configure the Windows Outlook Express?

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7

How do I configure Outlook Express WIN-SMTP Authentication?

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DNS FAQs (12)

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Resources

1

How do I get to the DNS Admin website?

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Working with DNS Records

1

How to: Create a CNAME Record

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2

How to: Create a DNS Record

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3

How to: Create a PTR Record

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4

How to: Create an "A" Record

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5

How to: Create an MX Record

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6

How to: Delete a Record

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7

How to: Modify a Record

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8

How to: List DNS Records

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Administration Tool

1

How to: Login to DNS Administrator Tool

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Mail Exchange (MX) Hosts

1

What are the Mail Exchange (MX) hosts?

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Server Addresses

1

What are the DNS server addresses?

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Managed Security FAQs (3)

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General

1

What is Managed Security Service?

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2

Where can I go for additional information?

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General

1

How can I make my Internet Access connection secure?

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Cable TV FAQs (5)

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General

1

How do I reboot my cable set-top box?

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2

What do I need to get HDTV cable service?

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3

What is Digital Cable?

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4

Do I need a digital TV set to receive Digital Cable?

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5

If I am a basic cable subscriber do I have to upgrade to Digital Cable?

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Mobile FAQs (100)

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General

1

What is the Time Warner Cable 4G Mobile network?

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2

What does 4G refer to?

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3

How fast is 4G services?

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4

Where are 4G services available?

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5

Where can I use Time Warner Cable Business Class Mobile service?

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6

What is the difference between 4G services and 3G services?

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7

How fast are 3G services?

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8

What services are available on the Time Warner Cable 4G Mobile network?

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9

How is Time Warner Cable Business Class Mobile services different from regular Time Warner Cable Business Class High Speed Data services?

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10

Is Time Warner Cable Business Class High Speed Data required to order Time Warner Cable Business Class Mobile service?

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11

Where can I purchase Time Warner Cable Business Class Mobile service?

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12

What is WiMAX?

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13

What is Wi-Fi?

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14

Can I roam on the Time Warner Cable network?

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15

Will my service work with my VPN?

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16

Who can I contact for Business Class Mobile product support?

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Devices

1

What services does Time Warner Cable Business Class Mobile offer?

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2

Will Time Warner Cable Business Class Data service work with my Macintosh computer?

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3

May I use my Business Class Data Card with other 4G providers?

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4

If I am traveling to a different city that also has 4G coverage, can I use my Time Warner Cable Business Class Mobile service there?

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5

Do you offer insurance for my device?

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6

Does my Business Class Data Card have a warranty?

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7

Where can I locate my device’s user guide?

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8

How long will it take for my device to be delivered and activated?

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9

My laptop has a 4G or WiMAX chip in it. Can I sign up for Time Warner Cable Business Class Mobile service with my laptop?

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10

Is there a specific product I should use if I have more than one Wi-Fi enabled device that I want to connect to the Internet?

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11

What is the Sierra W801 Hotspot Software Update?

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12

What are software updates for the IG2 Hot Spot?

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Business Class Data Cards

1

What is a Business Class Data Card?

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2

Can I access the 3G network with my Business Class Data Card?

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3

What is the difference between a USB and PCMCIA card slot?

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4

Does my Data Card need to be charged?

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5

Can I bring my own data card?

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Business Class Hot Spots

1

What is a Business Class Hot Spot?

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2

How is a Business Class Hot Spot different than an office router or a mobile broadband card?

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3

Can a Business Class Hot Spot work with my Macintosh computer?

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4

What is the CradlePoint PHS300 device?

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5

Do I need a Business Class Data Card for the Cradlepoint PHS300 to work?

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6

What kind of devices can connect to the CradlePoint?

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7

How many devices can share my CradlePoint connection at the same time?

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8

Does the CradlePoint only connect to the Time Warner Cable 4G Network?

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9

How can I make sure my CradlePoint device connection is secure?

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10

Can I control who uses my internet connection around me when using my CradlePoint device?

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11

Does the CradlePoint need to be charged?

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12

Is the CradlePoint portable, or does it require installation?

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13

What Wi-Fi Internet protocol does the CradlePoint support?

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14

What is the Sierra Wireless Hot Spot device?

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15

What kind of devices can connect to the Sierra Wireless device?

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16

How many devices can share my Sierra Wireless device at the same time?

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17

Does the Sierra Wireless device need to be charged?

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18

What Wi-Fi Internet protocol does the Sierra Wireless device support?

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Service Plans

1

What kinds of Time Warner Cable Business Class Mobile plans are offered?

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2

Does my Time Warner Cable Business Class High-Speed broadband service and Time Warner Cable Business Class Mobile service share the same plan?

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3

I have wireless networking at my office and my home with my Time Warner Cable Business Class High-Speed broadband service. Will Time Warner Cable Business Class Mobile work with it?

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4

Will I get a discount if I already have other Time Warner Cable services like Time Warner Cable Business Class High-Speed Data, Business Class Phone, or Cable TV?

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5

Do I have to sign a service plan contract to use Time Warner Cable Business Class Mobile?

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6

Where can I track my mobile data usage?

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7

How does roaming work with my service plan?

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Troubleshooting

1

I cannot connect to the Internet via 4G, 3G or Wi-Fi. What should I do?

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2

Will my Wi-Fi network or public Wi-Fi networks interfere with my Mobile 4G/WiMAX or 3G wireless connection?

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Connection Manager

1

What is the Connection Manager?

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2

How do I install the Connection Manager?

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3

How do I launch the Connection Manager?

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4

I have a new computer, where can I download the Connection Manager?

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5

How do I use the Connection Manager?

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6

How can I tell if I am on a 3G, 4G or Wi-Fi network?

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7

What happens when I move my data session from a 4G to a 3G area?

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8

What happens when I move my data session from a 3G to a 4G area?

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9

When I'm at work with my data card plugged in to my laptop, my Connection Manager says I'm using Wi-Fi, and not 4G or 3G. Can this be right?

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10

Is there a Connection Manager for my laptop with an embedded 4G or WiMAX chip?

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11

What operating systems are supported by the Connection Manager?

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12

Can the Connection Manager run in 64-bit mode?

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Billing & Payment

1

Will my Time Warner Cable Business Class Mobile account be billed with my other Time Warner Cable Business Class services?

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2

Will my bill show me how much data I am using?

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Equipment Protection Program

1

What is the Equipment Protection Program?

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2

How much does the program cost?

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3

How do I make a claim under the Equipment Protection Program?

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4

Will I have to pay a deductible?

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5

How do I return a defective device?

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6

How do I activate my new device on replacement?

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7

How many claims can I make in one year?

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Returns & Lost Equipment

1

What is the Risk Free Guarantee?

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2

Is my device covered under warranty?

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3

How do I submit a warranty claim?

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4

How do I return my device for a warranty claim?

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5

What happens if I lose my device?

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6

How do I return my device?

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7

Will I get a full refund?

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8

How long does it take to get my refund under the Risk Free Guarantee?

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9

What do I do if I have not received a Return Management Authorization kit?

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Policies & Programs

1

Where can I review the Acceptable Use Policy?

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2

Is a contract required for Time Warner Cable Business Class Mobile service?

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3

What happens if I cancel my contract early?

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4

What is the Early Termination Fee?

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5

Do I have to pay the full Early Termination Fee if I cancel early?

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6

What happens if I lose my device while I am under contract?

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7

Will I have to pay the Early Termination Fee if my device is lost or stolen?

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8

How much is the activation fee?

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9

How many devices can I have under my account?

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10

Where can I review the service agreement and the terms and conditions for this service?

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All FAQs

Billing Questions

Phone Questions

Internet Questions

Cable TV Questions

Mobile Questions

Taxes and Fees

Business Class Phone

Mobile

Account Codes

Business Voicemail

Call Blocking

Call Forwarding

Compatibility

Directory Assistance and Directory Listing

E911

Establish or Change Service

Other Services

Business Class Phone Service Basics

General

Administrator Setup

User Login

Online Account Detail

Monthly Invoice

International Dialing

Collect Calls and Third Party Calls

Phone: Other Rates and Fees

Phone: Voice Manager

Phone Fraud

General

Installation

Access: Servicability

General

Security

General

Equipment and Technical

General

Hosted Microsoft® Exchange

Microsoft Sharepoint®

General

Using Online Backup

General

E-commerce

CGI Library

CGI Scripts and Programming

Connectivity

Database

Easy Website Wizard

Email

Microsoft FrontPage

FTP

Multimedia

Network Tool

Policies

Web Authoring

Unix

Windows

General

Installation

Router IP Addresses

Attaching Device to the Router

Enhanced Service

General

Product Retirement

General

Mail Server Settings

Online Access – Web-based E-mail

Using Web-based E-mail

Account Setup and Administration

Client Configuration

Resources

Working with DNS Records

Administration Tool

Mail Exchange (MX) Hosts

Server Addresses

General

General

General

General

Devices