Customer Service/Product & Services Support/Mobile

Mobile

Welcome to the Mobile support page!

Find answers to common questions about Time Warner Cable Business Class Mobile services.

MOST POPULAR
FAQS (100)
HOW-TOs (1)
USER GUIDES (4)

Top FAQs

Who can I contact for Business Class Mobile product support?

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What is the Time Warner Cable 4G Mobile network?

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What services does Time Warner Cable Business Class Mobile offer?

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What is a Business Class Data Card?

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What kinds of Time Warner Cable Business Class Mobile plans are offered?

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Top How-To's

Downloads - Mobile Connection Manager (PC & Mac)

Mobile Data Card Connection Manager Guides

Mobile Data Card Quick Start Guides

Mobile Hotspot Quick Start Guides

FAQs

Business Class Hot Spots

What is a Business Class Hot Spot?

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How is a Business Class Hot Spot different than an office router or a mobile broadband card?

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Can a Business Class Hot Spot work with my Macintosh computer?

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What is the CradlePoint PHS300 device?

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Do I need a Business Class Data Card for the Cradlepoint PHS300 to work?

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What kind of devices can connect to the CradlePoint?

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How many devices can share my CradlePoint connection at the same time?

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Does the CradlePoint only connect to the Time Warner Cable 4G Network?

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How can I make sure my CradlePoint device connection is secure?

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Can I control who uses my internet connection around me when using my CradlePoint device?

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Does the CradlePoint need to be charged?

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Is the CradlePoint portable, or does it require installation?

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What Wi-Fi Internet protocol does the CradlePoint support?

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What is the Sierra Wireless Hot Spot device?

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What kind of devices can connect to the Sierra Wireless device?

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How many devices can share my Sierra Wireless device at the same time?

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Does the Sierra Wireless device need to be charged?

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What Wi-Fi Internet protocol does the Sierra Wireless device support?

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Business Class Data Cards

What is a Business Class Data Card?

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Can I access the 3G network with my Business Class Data Card?

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What is the difference between a USB and PCMCIA card slot?

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Does my Data Card need to be charged?

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Can I bring my own data card?

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Devices

What services does Time Warner Cable Business Class Mobile offer?

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Will Time Warner Cable Business Class Data service work with my Macintosh computer?

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May I use my Business Class Data Card with other 4G providers?

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If I am traveling to a different city that also has 4G coverage, can I use my Time Warner Cable Business Class Mobile service there?

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Do you offer insurance for my device?

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Does my Business Class Data Card have a warranty?

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Where can I locate my device’s user guide?

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How long will it take for my device to be delivered and activated?

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My laptop has a 4G or WiMAX chip in it. Can I sign up for Time Warner Cable Business Class Mobile service with my laptop?

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Is there a specific product I should use if I have more than one Wi-Fi enabled device that I want to connect to the Internet?

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What is the Sierra W801 Hotspot Software Update?

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What are software updates for the IG2 Hot Spot?

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General

Who can I contact for Business Class Mobile product support?

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What does 4G refer to?

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What is the Time Warner Cable 4G Mobile network?

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How fast is 4G services?

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Where are 4G services available?

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Where can I use Time Warner Cable Business Class Mobile service?

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What is the difference between 4G services and 3G services?

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How fast are 3G services?

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What services are available on the Time Warner Cable 4G Mobile network?

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How is Time Warner Cable Business Class Mobile services different from regular Time Warner Cable Business Class High Speed Data services?

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Is Time Warner Cable Business Class High Speed Data required to order Time Warner Cable Business Class Mobile service?

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Where can I purchase Time Warner Cable Business Class Mobile service?

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What is WiMAX?

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What is Wi-Fi?

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Can I roam on the Time Warner Cable network?

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Will my service work with my VPN?

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Service Plans

What kinds of Time Warner Cable Business Class Mobile plans are offered?

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Does my Time Warner Cable Business Class High-Speed broadband service and Time Warner Cable Business Class Mobile service share the same plan?

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I have wireless networking at my office and my home with my Time Warner Cable Business Class High-Speed broadband service. Will Time Warner Cable Business Class Mobile work with it?

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Will I get a discount if I already have other Time Warner Cable services like Time Warner Cable Business Class High-Speed Data, Business Class Phone, or Cable TV?

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Do I have to sign a service plan contract to use Time Warner Cable Business Class Mobile?

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Where can I track my mobile data usage?

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How does roaming work with my service plan?

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Troubleshooting

I cannot connect to the Internet via 4G, 3G or Wi-Fi. What should I do?

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Will my Wi-Fi network or public Wi-Fi networks interfere with my Mobile 4G/WiMAX or 3G wireless connection?

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Connection Manager

What is the Connection Manager?

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How do I install the Connection Manager?

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How do I launch the Connection Manager?

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I have a new computer, where can I download the Connection Manager?

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How do I use the Connection Manager?

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How can I tell if I am on a 3G, 4G or Wi-Fi network?

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What happens when I move my data session from a 4G to a 3G area?

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What happens when I move my data session from a 3G to a 4G area?

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When I'm at work with my data card plugged in to my laptop, my Connection Manager says I'm using Wi-Fi, and not 4G or 3G. Can this be right?

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Is there a Connection Manager for my laptop with an embedded 4G or WiMAX chip?

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What operating systems are supported by the Connection Manager?

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Can the Connection Manager run in 64-bit mode?

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Billing & Payment

Will my Time Warner Cable Business Class Mobile account be billed with my other Time Warner Cable Business Class services?

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Will my bill show me how much data I am using?

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Equipment Protection Program

What is the Equipment Protection Program?

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How much does the program cost?

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How do I make a claim under the Equipment Protection Program?

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Will I have to pay a deductible?

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How do I return a defective device?

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How do I activate my new device on replacement?

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How many claims can I make in one year?

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Returns & Lost Equipment

What is the Risk Free Guarantee?

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Is my device covered under warranty?

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How do I submit a warranty claim?

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How do I return my device for a warranty claim?

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What happens if I lose my device?

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How do I return my device?

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Will I get a full refund?

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How long does it take to get my refund under the Risk Free Guarantee?

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What do I do if I have not received a Return Management Authorization kit?

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Policies & Programs

Where can I review the Acceptable Use Policy?

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Is a contract required for Time Warner Cable Business Class Mobile service?

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What happens if I cancel my contract early?

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What is the Early Termination Fee?

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Do I have to pay the full Early Termination Fee if I cancel early?

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What happens if I lose my device while I am under contract?

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Will I have to pay the Early Termination Fee if my device is lost or stolen?

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How much is the activation fee?

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How many devices can I have under my account?

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Where can I review the service agreement and the terms and conditions for this service?

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How-To's

General

Who can I contact for Business Class Mobile product support?

User Guides

Business Class Hot Spots

Mobile Hotspot Quick Start Guides

Business Class Data Cards

Mobile Data Card Quick Start Guides

Mobile Data Card Connection Manager Guides

General

Who can I contact for Business Class Mobile product support?

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