Customer Service/Product & Services Support/Business Class Phone

Business Class Phone

Welcome to the Business Class Phone support page!

Time Warner Cable Business Class Business Class Phone includes unlimited local and long distance (within the U.S., Canada and Puerto Rico) and numerous business features for one flat fee.

MOST POPULAR
FAQS (79)
USER GUIDES (4)

Top FAQs

What do I do if I have forgotten my password?

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Where can I find more information on how to use my voicemail features?

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Is Call Blocking available?

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How do I change my service account information, including: billing address, name, features and services?

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What is included in the unlimited calling plans?

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Top How-To's

Business Class Phone User Guide

Business Class Phone Online Account Detail User Guide

FAQs

Account Codes

How are Account Codes different with Business Class Phone?

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Can speed dial include the account code?

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Business Voicemail

Does Business Class Phone offer voicemail?

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Where can I find more information on how to use my voicemail features?

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Can I alter the number of rings before a call is transferred to voice mail?

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What is the maximum length of a voice mail message?

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What is the maximum size of a voice mailbox?

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When are voice messages deleted?

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How do I reset my voicemail PIN?

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Call Blocking

Is Call Blocking available?

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Call Forwarding

Can Business Class Phone lines be forwarded to an answering machine?

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Can a Business Class Phone number be forwarded to an international number?

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Compatibility

Is Business Class Phone compatible with answering machines, fax machines, point of sale machines, security systems, key systems, and Caller ID display equipment?

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Can I use other Time Warner Cable Business Class Services (such as data and video) while using Business Class Phone?

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Does Business Class Phone service support TTY/TDD (telecommunications for the deaf) machines?

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Directory Assistance and Directory Listing

Can I customers dial 411 with my Business Class Phone service?

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Will my business be listed in the local phone directories?

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Will my business be listed in the local phone directories and the Yellow Pages?

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E911

What is Enhanced 911?

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What is the difference between 911 and E911?

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When initially signing up for Business Class Phone, do I have to sign up for E911 service?

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Establish or Change Service

How do I change my service account information, including: billing address, name, features and services?

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Who do I contact if I need help with my Business Class Phone service?

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How do I transfer my Business Class Phone service to a new service address?

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Is there a fee to switch to Business Class Phone service?

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Other Services

Can customers use a calling card with Business Class Phone?

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Can I keep my current 800 number?

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Business Class Phone Service Basics

How will I be billed?

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What is included in the unlimited calling plans?

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Is International Dialing available?

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What is the maximum number of lines a customer can buy?

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Do I need to buy any special equipment for BCP to work?

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Where can I find my Business Class Phone Welcome Kit or user guide?

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General

What is Business Class Phone service?

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How is Business Class Phone service different from the traditional phone service I have today?

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Does Business Class phone replace my primary phone service?

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Is Business Class Phone a VoIP service?

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Administrator Setup

How do I add users to view Business Class Phone online account detail?

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How do I edit user profiles?

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How do I access my Business Class Phone online account detail?

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What type of information can I access via the online account detail site?

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User Login

What will users need to log into the Online Account Detail website?

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Online Account Detail

How do I view call detail by account codes?

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What features am I billed for?

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Can I download my usage detail from the online account detail site?

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Why does my call detail display a charge of $0?

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Where can I view my call detail?

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How many months of detail will I have access to online?

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How many login attempts will I be allowed?

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Monthly Invoice

Can I select when I receive my bill (5th of month, 20th of month, etc.)?

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When will I receive my first bill?

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International Dialing

In which increments are international calls billed?

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What U.S. Territories are included in the unlimited long distance with my Business Class Phone Service?

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Will I be charged for calls to Canada?

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Collect Calls and Third Party Calls

Where can I view detail for collect or third party calls?

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Why did I receive a bill for collect calls from another provider?

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Can I receive collect calls with Business Class Phone service?

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Phone: Other Rates and Fees

What kind of taxes will I be charged?

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How will I be billed for Directory Assistance and Operator Services?

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What are the Time Warner Cable Business Class voice service rates?

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What are the Time Warner Cable Business Class PRI International rates?

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Phone Fraud

Who are these people and why are they stealing calls?

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I understand why a large user must be concerned, but I am a small business and I am not in a large city. Why should I be concerned with telecommunications fraud?

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What is an 809 area code scam?

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What is PBX or key system fraud?

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How do criminals find and gain entry into PBXs and key systems?

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How does a criminal use my voicemail?

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How do I prevent my company from becoming a victim of these criminals?

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If someone breaks into my phone system, who is responsible for paying for the calls?

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Why is identifying or stopping fraudulent calls the customer's responsibility?

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Why don't the carriers write off these charges?

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Phone: Voice Manager

What is Voice Manager?

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Where can I access Voice Manager?

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Do I have to pay extra to use Voice Manager?

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Can I manage other services from Time Warner Cable Business Class using Voice Manager?

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Where do I learn more about the functionality of Voice Manager?

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How do I reset my password?

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What do I do if I have forgotten my password?

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What do I do if I have forgotten my username?

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User Guides

Online Account Detail

Business Class Phone Online Account Detail User Guide

Monthly Invoice

Understanding Your Business Class Phone Invoice

Product Guide

Business Class Phone User Guide

Phone: Voice Manager

Voice Manager User Guide

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